PRODUCTS
What ingredients do you use in your cookies?
We use only quality ingredients, without artificial preservatives. You can find the complete list of ingredients on each product page.
How long do biscuits keep?
Our biscuits are fresh and handmade: they keep on average 2–3 weeks in a cool, dry place.
How do I best preserve them?
We recommend keeping them tightly closed in an airtight jar or in their original packaging, away from heat sources.
How do I receive news and promotions?
Sign up for our newsletter: we'll keep you updated on discounts, new recipes, and seasonal collections!
SHIPPING AND DELIVERY
How long does delivery take?
We usually ship within 2–3 business days. Times may vary depending on the destination.
How much does shipping cost?
Shipping is free for all orders over 69 euros. Otherwise, it costs 5.90 euros (for islands).
Can I track my order?
Of course. As soon as we ship your order, you'll receive an email with a link to track your delivery in real time.
Do you ship internationally?
Yes, we ship to several European countries. You can check availability and costs at checkout.
What happens if the package arrives damaged?
Contact us immediately and attach a photo: we will replace the order or refund you.
ORDERS AND PAYMENTS
What payment methods do you accept?
We accept credit/debit cards, PayPal, and bank transfers.
How do I use a discount code?
Enter it in the appropriate field at checkout before completing your purchase
Can I change or cancel an order after I've placed it?
Yes, if it hasn't shipped yet. Contact us immediately and we'll do our best.
Will I receive an order confirmation?
Yes! After completing your purchase, you will immediately receive a confirmation email with all the details.
of your order. As soon as the package is shipped, we will also send you a second message
with the link to track the delivery.
Do you provide an invoice?
Yes, of course! When ordering, you can enter your billing information (VAT number or tax code). Your invoice will be sent to you via email as soon as payment is confirmed.
RETURNS AND REFUNDS
In which cases is a refund foreseen?
Refunds are available if your order arrives damaged, incomplete, or different from what you purchased. In these cases, please contact us within 24 hours of delivery, attaching a photo of the problem. We will promptly refund you or resend the cookies.
CUSTOMER SERVICE
How can I contact you for assistance?
You can contact us anytime by email at [insert email address] or by filling out the form on the "Contact" page. We're also available on WhatsApp and our social media channels: we'll get back to you as soon as possible with all the sweetness our cookies deserve!
What are the hours of operation for customer service?
Our customer service is available Monday through Friday, 9:00 AM to 6:00 PM. We respond as quickly as possible, even to messages received after hours or on weekends.